Refund and Cancellation Policy

Effective Date: September 4, 2026

Last Updated: September 5, 2026

This Refund and Cancellation Policy ("Policy") describes the terms governing refunds and cancellations for the Kompunik platform. This Policy is part of and supplements our Terms of Use.

1. Personal Subscriptions

1.1 14-Day Refund Guarantee

You may request a full refund within fourteen (14) days of your purchase, for any reason.

You do not need to justify your request. Exploring the platform, watching videos, listening to audio tracks and taking quizzes does not affect your eligibility — we expect you to try the content before deciding, and Section 1.2 sets a deliberately generous allowance for exactly that.

To request a refund, contact us at contact@kompunik.org with the email address used for the purchase. We aim to acknowledge every request within two (2) business days.

1.2 When the Guarantee No Longer Applies

The guarantee in Section 1.1 is intended to let you evaluate Kompunik, not to provide the full programme free of charge. It therefore ends at the earliest of:

Fourteen (14) days from the date of purchase; or
A certificate being issued to you under the purchased plan; or
More than one third of the skills included in your plan being marked complete.

These thresholds are measured from your own progress record, which you can see at any time on your profile. Sections 1.4, 1.5 and 6.1 continue to apply regardless of the above.

1.3 Certificates Are Revoked on Refund

If a refund is issued, any certificate earned under the refunded purchase is revoked. A revoked certificate remains permanently visible at its public verification address but is shown as revoked rather than valid, and can no longer be presented as a Kompunik credential.

1.4 Technical Issues

If a technical issue prevents you from accessing content you have purchased, contact contact@kompunik.org. Technical support includes troubleshooting access problems, resolving account or payment discrepancies, and addressing platform errors that prevent content delivery.

If a verified, persistent technical issue prevents access and we are unable to resolve it within a reasonable timeframe, we will issue a refund for the affected portion of your subscription, regardless of how long ago you purchased.

1.5 Duplicate Purchases

If you are charged twice for the same subscription due to a payment processing error, contact contact@kompunik.org. We will verify the duplicate charge and refund the extra payment in full, regardless of how long ago it occurred.

2. How Payment and Refunds Are Processed

2.1 Our Payment Provider

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all orders placed through the Kompunik website. Paddle provides all customer service enquiries relating to billing and handles returns.

This means the purchase contract for personal subscriptions is concluded with Paddle, and Paddle's Buyer Terms and Conditions apply to your order alongside this Policy. Where this Policy grants you more than Paddle's standard terms, this Policy applies.

2.2 Method of Refund

Approved refunds are returned to the original payment method used for the purchase. Refunds typically appear within five (5) to ten (10) business days, depending on your bank or payment provider.

You may request a refund either by contacting us at contact@kompunik.org or by contacting Paddle directly using the details on your purchase receipt. Requests made to either party are treated identically.

2.3 Currency

Refunds are issued in the currency originally charged. Kompunik prices are set per market — for example in euros, Polish złoty or Brazilian real — and the refund matches the amount and currency you were charged. Any currency conversion difference between the time of purchase and the time of refund is determined by your bank or card issuer and is outside our control.

3. Statutory Right of Withdrawal

3.1 European Consumer Rights

Under European Union consumer protection law (Directive 2011/83/EU), consumers have a fourteen (14) day right of withdrawal for online purchases. For digital content supplied immediately, this right may be waived where the consumer gives prior express consent and acknowledges the loss of the right, under Article L221-28 of the French Consumer Code (Code de la consommation).

3.2 Consent at Checkout

Because Kompunik grants access to course content immediately upon purchase, you will be asked at checkout to confirm that you request immediate access and acknowledge the effect this has on your statutory withdrawal right.

3.3 The Commercial Guarantee Is Additional

The refund guarantee in Section 1 is a commercial commitment we offer in addition to your statutory rights, not a restatement of them. It is offered whether or not you gave the consent described in Section 3.2 — that is, we offer a refund route even in circumstances where the law would not require one.

Nothing in this Policy removes or limits any right you have under mandatory consumer law. Where mandatory law gives you more than this Policy does, mandatory law applies.

4. Organization Contracts

4.1 Contract Terms

Organization subscriptions (Enterprise and Academic plans) are invoiced directly by Kompunik SAS and are governed by the specific terms of the signed organization contract. Paddle is not involved in organization purchases. The provisions in this section apply as default terms unless the organization contract specifies otherwise.

4.2 Initial Withdrawal Period

Organization administrators may request a full refund within fourteen (14) days of contract activation, provided that:

No seats have been assigned to end users, or
Assigned users have not accessed any course content

If seats have been assigned and users have accessed content within the first fourteen (14) days, refund eligibility is evaluated on a case-by-case basis.

4.3 After the Withdrawal Period

After fourteen (14) days from contract activation, organization contracts are non-refundable. No partial refunds are issued for unused seats during the contract period, early termination of the contract, or a reduction in the number of required seats.

4.4 Seat Revocation

When a seat is revoked from an individual user (for example on an employee's departure or reassignment):

The user enters a seven (7) day grace period with read-only access to previously completed content
After the grace period expires, access is fully revoked
The revoked seat becomes available for reassignment within the organization
No refund or credit is issued for revoked seats

4.5 Additional Seat Purchases

Seats added to an existing organization contract during the subscription period share the same expiration date as the original contract. Pricing is based on the applicable tier at the time of the additional purchase. Additional seat purchases are refundable on the same fourteen (14) day terms as Section 4.2.

5. Cancellation and Renewal

5.1 Automatic Renewal Is Optional

Kompunik personal subscriptions are twelve (12) month licences. Automatic renewal is off by default. If you do not opt in at checkout, your licence simply ends on its expiry date and you are never charged again — there is nothing to cancel.

If you did opt into automatic renewal, you may turn it off at any time from your billing page, or by contacting contact@kompunik.org.

5.2 Notice Before Renewal

If automatic renewal is enabled on your licence, we email you before the renewal date with the renewal date and the amount that will be charged, so that you have time to turn it off. If automatic renewal is not enabled, we email you before your access ends so that the expiry is never a surprise.

5.3 Effect of Turning Off Automatic Renewal

Turning off automatic renewal does not end your current licence or trigger a refund. You keep full access until the end of the period you have already paid for; you are simply not charged again. Refunds are governed by Section 1.

5.4 Effect of Expiry

When a licence expires:

Access to course content ceases
Your account and profile data remain accessible for thirty (30) days, during which you may request a data export
Certificates previously earned remain valid and verifiable through the public verification system. A licence ending by expiry is not a refund, and does not lead to revocation under Section 1.3.

5.5 Organization Cancellation

Organization administrators seeking to cancel a contract before its expiration date should contact contact@kompunik.org. Early termination is subject to the terms of the specific organization agreement and Section 4 of this Policy.

6. Exceptions

6.1 Kompunik-Initiated Cancellation

If Kompunik terminates your account through no fault of your own (for example, discontinuation of the Service), you will receive a pro-rata refund for the unused portion of your subscription period.

6.2 Account Termination for Cause

If your account is terminated for a violation of our Terms of Use, Acceptable Use Policy, or Honor Code, no refund is issued for the remaining period. This does not affect a refund request already made under Section 1.1 before the violation occurred.

6.3 Gift Subscriptions

A gift subscription may be refunded within fourteen (14) days of purchase, at the request of the purchaser, provided the recipient has not yet redeemed the gift code. Once redeemed, Section 1 applies to the recipient, with the fourteen (14) day period running from the date of redemption rather than the date of purchase.

7. Contact Us

If you have questions about this Policy, need to request a refund, or want to turn off automatic renewal, please contact us at:

Kompunik SAS 6 rue des Moulins, 13570 Barbentane, France

Refund and cancellation requests: contact@kompunik.org
Organization billing inquiries: contact@kompunik.org
General legal inquiries: compliance@kompunik.org

We aim to respond to all inquiries within two (2) business days.

This Refund and Cancellation Policy is effective as of September 4, 2026.